Frequently Asked Questions

What is your service area?

Our primary service area is the New England area. We can also provide ground transportation service throughout the United States, and other Countries upon request. Call our customer service department toll free at 877-770-8846 for more details and a rate quote.

What types of vehicles do you offer for hire?

Our fleet includes sedans, stretch limousines, stretch SUVs, mini buses, party buses, and vans.

Are you closed on any holidays?

No. As the premier limousine service provider in New England , we offer limo service 24 hours a day, 7 days a week, 365 days a year.

How far in advance do I need to make a reservation?

We suggest reservations be made at least 24 hours in advance for guaranteed service availability, with a 2-hour minimum notice. If you have an emergency and need immediate service, call us toll free at 877-770-8846 and we will do our best to assist you.

Do you provide child safety seats for your vehicles?

No, we do not provide child safety seats.

Do you have a lost and found department?

Yes. Please contact our customer service department at 603-434-1757 between 9:00 a.m. and 5:00 p.m., Monday through Friday. Axis Coach ,LLC is not responsible for any items that are lost or left in our vehicles, our staff always does their best to help you locate any lost items.

What is your privacy policy?

At Axis Coach, we respect your right to privacy and handle your personal information with care. We will use your information only to confirm your reservation and/or for questions regarding your service experience. With your permission, we may also contact you regarding Axis Coach news, specials, and promotions. We will never sell your information to anyone.

What is your cancellation policy?

We require at least 2 hr notice to change or cancel your Sedan Airport Transportation reservation. If you cancel less than 2 hrs before your scheduled pick up date, we will charge a 100% cancellation fee. For Vans, Suv's Limousines and hourly rentals, (for all vehicle types) We require 15 day notice, with loss of deposit. Within a 15 day period of the service date we will charge a 100% cancellation fee.

What credit cards do you accept?

We accept MasterCard, Visa and American Express.

Why do you ask for a credit card number when I make my reservation?

All reservations are subject to guaranteed payment. The credit card number taken at the time of your order is used for this purpose. Charges for your reservation will be billed to this credit card if you do not cancel your service in advance

Do I have to pay with the credit card provided during reservation set up?

No. You are welcome to pay with another credit card, cash, or your approved check. The credit card number provided at the time of your reservation is used only for guaranteed payment.

Do you accept checks?

Yes. We accept business and personal checks drawn on accounts of approved banks.

Do I need an account to make a reservation?

No, you do not need an account to make a reservation. A valid credit card is sufficient to guarantee your trip. However, businesses and frequent travelers are encouraged to set up a billing account.

How do I get a duplicate receipt?

Contact our accounting department at 617-340-3403. They can fax you a duplicate receipt for your records.

Why are the dates on my bill different from my travel dates?

We do not process credit card transactions in our vehicles, so credit card transactions are posted after the chauffeur submits his or her paperwork. Processing generally takes about three days.

Why is the amount charged different from the amount I was quoted ?

Your rate quote is based on the information provided at the time your reservation was made. Additional charges can result from changes to your service during your trip, such as extra stops, waiting time, or extending the duration of your charter. If you do not feel that you had any additional services, please call our accounting department at 617-340-3403 to review your charges.

Can I set up a direct billing account?

Yes. Please contact our accounting department at 617-340-3403 for details and to request an application.

  • A Very Happy Birthday

    A Very Happy Birthday

    “My boyfriend and I flew in from Philly into the Manchester Airport for a trip I planned for his birthday. Making a reservation with a company in an area I wasn't familiar with was a little nerve-wracking for me especially for the special occasion I was planning the trip for. Through some emails back and forth regarding the planning of special arrangements I felt a little more content realizing we were in good hands but I didn't know just how much until we met Steve outside holding my requested 'Happy Birthday' sign (for my boyfriend) with a smile on his face! Steve at Axis went above and beyond making sure our ride was as comfortable and enjoyable as possible, which it was. He was both very friendly and extremely courteous. If we ever go back to New Hampshire and need transportation I wouldn't think twice calling Axis as I know plans would run as seamlessly as they did the first time. A big ‘Thank you!” to Steve and Axis Coach for a wonderful experience!”

    L. Versagli

  • Personable, Good Value, On Time

    Personable, Good Value, On Time

    “What more could you want in a limo/transportation provider than punctuality, professionalism and value. You get what you pay for and with Axis Coach you get reliability, professionalism and great value! When insuring that our valued customers or the musicians we work with are provided reliable transportation services, Axis Coach is the one we call. If you need a limo for a personal or professional occasion, Paul Hartnett & his team at Axis is someone I would recommend!”

    S. Friedman

  • Comfortable, Courteous Clean Inside & Out

    Comfortable, Courteous Clean Inside & Out

    “We used Axis Coach on two occasions recently. Both times we used a town car which was very roomy, with extra leg room. Very comfortable for four adults. The chauffeurs on both occasions were prompt and courteous. We were given introductions and contact information right away and were offered some water for our ride. The drivers made sure to check that we were comfortable with the temperature, and the car was clean inside and out, despite the messy winter weather.”

    C. Lewandowski

  • Early Landing, No Problem

    Early Landing, No Problem

    “My flight was early, but the chauffeur was already at the airport waiting for me. He called my cell phone when he saw the plane landed early to let me know where to meet him, and he was very courteous. The vehicle was clean and comfortable, and the driver provided me with a bottled water for the drive home. Although Boston traffic was awful, the driver was able to negotiate it easily and safely, and got me home without any delays.”

    J. Jansen Vehec

  • Excellent Service from Day 1

    Excellent Service from Day 1

    “In the past, employees at our company have used car services from a handful of vendors (who were mediocre at BEST) to shuttle to and from airports, hotels, meetings, dinners, and other corporate events. In 2008, after connecting with owner Paul Hartnett of Axis Coach, we converted all of our busines over to Axis Coach and they have delivered excellent service from day 1. Our executives, our staff, and even our outside guests have complimented the outstanding service from Axis Coach. From an admin perspective, we are happy to do business with such a responsive, professional, and courteous company. Our company highly recommends Axis' car service to anyone looking for such, and we would be happy to pass this information on.”

    D. Vigneault

  • The Experience was Wonderful

    The Experience was Wonderful

    “The experience was wonderful. From the clean limo to the service that our chauffeur gave us. He was willing to bring us where ever we wanted to go and he looked up locations if we did not know them. The value was definitely at its best and i have not found a better service for the price and quality. I would recommend to anyone that wants a time out on the town. I recommend to anyone and everyone that wants to just sit back and relax and enjoy your ride or time out. Great Service. Thank you”

    J. Miller

Any Event or Occasion

Limo Service

Premier Livery Service Providing Limo service to the sporting events, Prom, Wedding, Concert, Graduation, Casino or even just shopping. Van Transportation, SUV Transportation to Ball Parks, Limos to Gillette, MLB Baseball Games, The Garden, the Bruins game, Celtics game, any Sporting Event. Best Airport Car Service, providing worldwide Airport Transportation, Manchester, Logan, Denver, Charolette Regional Airport Transportation with corporate discounts for frequent travelers.