Axis Coach Rules & Regulations :
An advanced deposit is required to reserve a vehicle. The amount of the deposit is based on the vehicle reserved. For Limousines or Hourly Sedan Service 100% Pre-payment of the event is required 7 days prior to the event and can be paid by check or credit card. Within 14 days of the event, all deposits are non-refundable. Within 7 days no refund will be issued. Sounds harsh but we could have scheduled the limousine/sedan for that time.
Limousine/ Hourly Sedan Rules and Regulations:
1. No alcohol consumed by anyone less than 21 years of age.
2. No SMOKING inside limousine, $150.00 charge per incident. No exceptions.
3. Clean-up fee for vomit in the limousine will be assessed $175.00
4. All tolls and parking are not included in rental rate. Unless otherwise stated.
5. $10.00 per glass for broken or missing glasses.
6. $100.00 clean up fee for excessive matter in Limousine.
7. All unruly persons will be dropped of at the sole discretion of the driver & no refunds.
8. We will not be responsible for any lost, damaged, or stolen property.
9. No illegal drug use of any kind.
10. Overtime will be billed in full hour increments.
11. Cancellations must be made 14 days prior to your scheduled trip for a full refund. Within 7-13 days the deposit will not be refunded.1-7 day you will be charged the full amout of the trip.
12. Overtime will be billed at the HOURLY rate of $95.00 .
13. Customer agrees that replacement Limousine may be substituted in the event of any major mechanical issues, limo involved in accident, etc.
14. All entertainment including cds, dvds, vhs tapes is to be provided by the client.
15. We do not guarantee color of limousine, we take requests only.
Cancellations with less than 7days notice will be billed the Total Contract amount. This means you may have to pay for all charges on the contract. By signing our confirmation sheet, and entering your credit card information in the appropriate fields you are authorizing Axis Coach, LLC or it's Affiliates to charge the credit card for any of the following charges; deposit, cancellation fee, damages to the vehicle, overtime past what was the scheduled time rented, all policies stated above and all services rendered. We will calculate the exact amount of hours and charges when the trip is completed. We will then charge the balance due to your crdit card unless other arrangements are made.
Airport Service Rules and Regulations:
What is considered a "cancel" and what is considered a "no-show", and other questions.
If 10 minutes or more have elapsed from time of dispatch and the passenger calls the dispatch office, or the car has arrived and the passenger goes out to the driver to tell him that the job is cancelled, that is considered a billable "no-show". Out-of-town pick-ups where cancellations have been made before the scheduled time of pick-up, will be charged to the town where the driver has reached before being cancelled.
If we have a phone number:
If the driver has not made pick-up 30 minutes from the time of dispatch, we will call the passenger. If no contact is made, we will hold the car an additional 5 minutes and then give a no-show to the driver. If contact is made and the customer asks for additional time, we will allow an additional 15 minutes. If no pick up has been made by that time, we will give a no show to the driver.
If we are told to send the car and do not have a phone number:
For reservations, we will allow 15 minutes beyond the pickup time.
To have a car wait longer than our standard time, you must arrange it in advance with the reservationist or call us as the situation develops. If you do not and we release the car, you will be charged a no-show.
Cars will be held for 45 mins after conclusion of event held at a stadium or arena. Drivers are instructed to go into restaurants to find passengers whenever possible.
We reserve the right to limit the number of reservations taken at peak periods and during inclement weather conditions. We promise to do everything possible to be on time for all reservations, but there may be situations due to circumstances beyond our control where we may be a few minutes late. If you ask for a car and cannot leave a phone number, (this considered a "send"), please do not go outside without first confirming the car number and its ETA. In addition, passengers making "send" reservations and leaving without calling the dispatch office at 1 -800-434-7678 may result in a no-show being charged to their account.
Axis Coach provides a free 30-minute waiting period for their customers. The waiting time clock begins at the scheduled time of the reservation or scheduled flight has landed. If the passenger is late entering the car, there is a free 30-minute grace period. After the grace period expires then the passenger will be charged $8.25 up to 45 minutes after reservation. At 59 minutes the passenger will be charged $17.50 and an additional $8.25 every 15-minute period thereafter if requested to wait.